📌 Service Charge – POS Settings (Easy Guide for New Users)
Step 1: Go to POS Settings
Open the Admin / Back Office
Step 2: Turn ON Service Charge
Look for “Enable Service Charge”
Step 3: Set the Service Charge Rate
Enter the percentage you want (example: 10%)
Choose how it will be computed:
Based on Subtotal – before tax
Based on Total Amount – after tax
Step 4: Choose Where It Applies
Select which transactions will have service charge:
Step 5: Tax Settings (Important)
Choose if the service charge is:
If required, link it to the correct BIR tax type.
Step 6: Save and Apply
Sync or refresh all POS terminals so the changes take effect
ℹ️ Important Standard Setting (Discount Limit)
In the standard POS setup:
Maximum discount allowed is 99.99%
This leaves 0.01 balance (system rule, cannot be zero automatically)
🧾 Complimentary Transaction Scenario (Easy Explanation)
If the client wants both subtotal and service charge to become ZERO for complimentary orders, we need to check how the system computes the service charge.
There is a setting in the back end called:
🔹 “Use Pre-Discount Computation”
This controls when the service charge is computed.
If set to YES
Service charge is computed before discount
Even if you apply 100% discount,
➜ Service charge will still appear on the receipt
If set to NO
Service charge is computed after discount
If discount is 100%,
➜ Subtotal = 0 and Service Charge = 0
🧮 Example (Simple Flow)
Subtotal: 225
System removes VAT internally → Base amount: 200.89
If Service Charge = 10%
→ Service charge = 20.09
Discount is applied only to the item amount,
❌ not to the service charge
So final payable = Service charge only
✅ What to Confirm with the Client
Is “Use Pre-Discount Computation” set to YES or NO?
Do they want:
Service charge still applied even with 100% discount?
Or service charge to become ZERO for complimentary orders?
Once confirmed, we can adjust the setting based on their preference.
